Exchange Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any manufacturing defect, you may exchange it with us. Please see below for more information on our return policy.

Exchanges

All exchanges must be postmarked within five (7) days of the delivered date. All exchanged items must be in new and unused condition, with all original tags and labels attached.

Exchange Process

To exchange an item, please email customer service at online@truedesign.co.in to obtain a Exchange Merchandise Authorization (EMA) number. After receiving a EMA number, place the item securely in its original packaging, and mail your return to the following address:

Truedesign Apparels
Attn: Exchanges
EMA #
823, Subhash School Road, Behind Shiv Shakti Bakery, Valai Tottam,
Iduvampalayam
Tiruppur, Tamil Nadu 641604
India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Exchanges

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.

Courier Return

If the customer cancels the order after shipping or if the customer doesnt accept the shipment and it gets sent back to us through the courier, the to & fro courier changes will be collected from the customer.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note

• Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:
online@truedesign.co.in